betchasPrivacy Policy

Our betchas privacy introduction

This page describes what we collect when you use betchas and how we keep that data protected. Our privacy policy applies to all users who open an account, deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and access our football markets, live-dealer tables, slots, esports, or number games on any device.

We at betchas collect personal information because payment providers require it for identity verification, fraud prevention, and regulatory compliance. We use your data only to process accounts, payments, withdrawals, and customer support. We do not sell your information to marketing companies or third parties without your explicit consent. We keep your data on secure servers and delete it according to a retention schedule that complies with applicable law.

Our privacy commitment to betchas users is straightforward: we keep your details confidential, we explain how we use them, and we give you the right to access, correct, or request deletion of your personal information. This page covers data collection, third-party processors, cookies, your rights, and how to contact us if you have privacy concerns.

Our betchas data collection and use

We collect your email address, full name, phone number, date of birth, and identity document details when you create a betchas account. We use this information to verify your identity before deposits and withdrawals are processed. We also collect transaction records—the date, time, payment method, and amount of each deposit, entry, settlement, and withdrawal—so we can maintain your account ledger and respond to disputes.

We collect your IP address and device type automatically when you log in to betchas. We use this information to detect unauthorized access, prevent fraud, and understand which devices users prefer (Android, iOS, or web browser). We also use IP data to block accounts from jurisdictions where our services are prohibited by law. We do not use your location data for marketing purposes; we use it solely for account security and legal compliance.

We collect payment information from your wallet or bank when you deposit through DANA, e-wallet, mobile banking, local paymentonline payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We store a record of the payment method name, the reference code, and the result (successful, failed, or pending). We do not store your actual bank account number, debit card details, or e-wallet PIN. Payment providers handle that data directly, and we rely on their security practices to protect it.

Our betchas account data
We store your verified name, contact details, identity document reference, and account creation date for as long as your account exists.
Our betchas transaction records
We store deposits, entries, settlements, and withdrawals in your account ledger for a minimum of seven years for regulatory compliance.
Our betchas device and security data
We store IP addresses, login timestamps, and device types to detect fraud and unauthorized access. We delete this data after ninety days unless fraud is suspected.

Our betchas servers may sit outside your jurisdiction because we operate from multiple data centres for reliability and speed. We encrypt all data in transit using standard protocols, and we restrict access to your personal information to staff members who need it to process your account, payment, or support request. We do not use your data for automated decision-making or profiling. We use it only to provide the service you requested and to comply with legal obligations.

Our betchas third-party processors and cookies

We use third-party payment processors to handle deposits and withdrawals. When you choose DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those wallet providers see your transaction details. When you choose mobile bankinglocal payment, online payment, or e-wallet, those banks see your virtual-account transfer. We do not control how those third parties use your data, and we recommend reviewing their privacy policies. We ask payment providers to protect your information and use it only to process your payment.

We use cookies on our website and app to recognize your login status, remember your language preference, and track usage patterns so we can improve the betchas experience. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but some betchas features may not work properly without them. We do not use third-party tracking services like Google Analytics to profile you for advertising.

Our betchas support team may access your account data only to help you resolve a reported issue. We keep support conversations confidential and do not share them with marketing teams. We do not send unsolicited marketing emails unless you opt in. You can withdraw consent at any time by updating your account settings or contacting us.

Our betchas data retention and deletion

We keep your account data for as long as your account is active. After you close your account, we delete personal information within thirty days unless we are required by law to retain it for compliance or dispute resolution.

Our betchas user rights

You have the right to access your personal data by logging in to your betchas account and reviewing your profile and transaction history. You have the right to correct inaccurate information—if your name or contact details have changed, contact our support team with evidence. You have the right to request deletion of your account, and we will delete it along with your personal data within thirty days unless we are required by law to retain records for a dispute or regulatory investigation.

You have the right to withdraw consent for marketing communications at any time by updating your account settings or contacting us. You have the right to lodge a complaint if you believe we have misused your data. For users across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other Indonesian cities, these rights apply equally under applicable law.

Our closing note on betchas privacy is practical. We collect only the data we need to operate the platform, verify accounts, process payments, and comply with law. We keep that data secure, we do not share it without consent, and we give you full control over your information. Our support team is available to answer privacy questions or process your requests for access, correction, or deletion.

↑